Booking and sales

Manual bookings and confirmation

How a time a lead asks for becomes a request awaiting your confirmation when no calendar can confirm it, and how to confirm, decline or record what happened

2 min readUpdated 27 September 2026

ClientTurn never tells a lead a meeting is booked unless something has confirmed it. If you do not use a connected calendar, or the calendar cannot confirm a time, you are the confirmation.

Choose manual booking

Step 1: Open Settings → Workspace.
Step 2: Under How qualified leads book, choose Manual link or handover.
Step 3: Optionally, enter a Booking link, for example your own booking page. It must start with https://.
Step 4: Choose Save booking settings.

What a qualified lead gets

With a booking link: the lead is sent the link to book a time themselves.
Without one: the lead is told someone will be in touch, the conversation is handed to your team, and you are notified that a qualified lead is ready to book.

When a lead asks for a specific time

If the conversation assistant is talking to a lead who names a time, and no calendar can confirm it:

Step 1: The time is recorded as a request, not a booking.
Step 2: The lead is told the time has been requested and is not confirmed yet, and that someone from the team will be in touch to confirm it.
Step 3: The request holds the time, so it is not offered to anyone else.
Step 4: It appears on your Dashboard under Awaiting confirmation.

The same happens with Google Calendar if the connection has stopped working.

Confirm or decline a request

On the Dashboard, in Awaiting confirmation, each request has two buttons:

Confirm time: the booking becomes Scheduled, the lead moves to Booked, automatic follow-up stops, and booking reminders start if you have them on.
Decline: the request is cancelled.

Confirming is the only way a request becomes a booking. Let the lead know the outcome yourself; ClientTurn does not send a message when you confirm or decline.

Record what happened

After a scheduled meeting, record the outcome from Upcoming bookings on the Dashboard:

It went ahead
They did not turn up
It was cancelled

A no-show or cancellation flags the lead for your team's attention, so it does not quietly disappear. Changing a booking here does not change it in Calendly or Google Calendar.

Members, admins and owners can confirm, decline and record outcomes.

Screenshots

The Awaiting confirmation card with a requested time and the Confirm time and Decline menu — Figure 1Confirm or decline a time a lead asked for

A past booking under Did these happen with the outcome menu open — Figure 2Past appointments wait under Did these happen until you record what happened

Still stuck?

Customers can raise a ticket from the help button inside the app. Not a customer yet? Talk to us.