Troubleshooting
Something isn't working: find out why and fix it, starting from System check.
- Using System check to find out why something isn't workingOne page that checks every part of ClientTurn for your workspace and links straight to the setting that fixes each problemTroubleshooting
- The AI isn't replying to leadsCheck the AI assistant switch, its mode, its channels and whether the lead is in a state where nothing is sentTroubleshooting
- AI calls aren't ringingEvery reason an AI call isn't placed, from the plan and the number to minutes, identity, calling hours and the AI assistantTroubleshooting
- Bookings aren't being offeredWhy qualified leads aren't offered times or a booking link, and how to connect a calendar and let the AI bookTroubleshooting
- Leads aren't arriving from Meta or GoogleCheck the connection, its access expiry, the last activity and any error for each lead sourceTroubleshooting
- Find Leads returns nothingPlan, allowances, search sources and a search that is too narrow are the usual reasons a search finds no oneTroubleshooting
- Emails are bouncing or not sendingMailbox connection, sender pauses, domain health and email allowances, and what ClientTurn does to protect your reputationTroubleshooting
- Follow-ups stoppedWhy a lead's follow-up sequence stopped or hasn't started, and when the next step will goTroubleshooting