Troubleshooting
Using System check to find out why something isn't working
One page that checks every part of ClientTurn for your workspace and links straight to the setting that fixes each problem
2 min readUpdated 29 September 2026
When something isn't happening (the AI isn't replying, calls aren't ringing, leads aren't arriving) the reason is usually a setting in one place stopping something in another. Settings → System check checks all of them at once.
Open it
- Step 1: Open Settings.
- Step 2: Choose System check.
The check runs live every time you open the page. Choose Check again after changing a setting to see the result straight away.
What it checks
| Area | What it looks at |
|---|---|
| AI assistant | Whether it is on, its mode (Suggest replies or Reply automatically) and the channels it works on |
| Text replies and follow-up | SMS, WhatsApp and your mailbox, quiet hours, sender and domain health, and your message allowances |
| AI voice calls | Voice on your plan, the voice switch, the AI assistant, business identity, your number, minutes, calling hours right now and the calling service |
| Booking | Your calendar (Google Calendar or Calendly) or booking link, and whether Book meetings is allowed in What the AI may do |
| Lead sources | Meta, Google Ads, LinkedIn and TikTok connections, their last activity, errors and access expiry, plus webhooks and API keys |
| Find Leads | Whether it is on your plan, your search allowances, and whether search sources are available |
| Agents | Each running agent, its last run and any error, and items waiting for your approval |
| Quotes and payments | The Pay now link on invoices, your payment webhook and payments waiting for review |
| Plan and limits | Your subscription and any limit reached |
| Background processing | Whether ClientTurn's background worker is running, and any of your tasks overdue, stuck or failed |
What the statuses mean
- Ready: working.
- Needs attention: something is stopping it. The reason says what, and the link under it opens the exact setting that fixes it.
- Off by choice: switched off in your settings or not on your plan. That isn't a fault; the link shows where to turn it on.
- Couldn't check: the check itself couldn't run. Nothing has been changed; try again in a minute.
Anything that needs attention is listed first.
One lead at a time
For a single lead, open the lead and read Why hasn't anything happened? in the right-hand column. It explains what is holding that lead up (an opt-out, a person taking over, quiet hours, no channel you may lawfully use, or simply waiting for their reply) and when the next step is scheduled.
Still stuck?
If System check says everything is ready and something still isn't working, contact support from Help. Support can see the same check for your workspace, so you don't need to describe every setting.
Still stuck?
Customers can raise a ticket from the help button inside the app. Not a customer yet? Talk to us.